6916 N Lakewood Ave. · Chicago, IL. 60626

Phone:312-701-4681 ·tbla2001@hotmail.com

 

Gregory Dace-Randle

 

 

 

7/2012-present        EZLinks Inc.                                   Chicago, IL.

Client Technical Support

 

·           Customer Service

·           Respond to Customer Inquiry from voicemail, email, and fax

·           Installation, updating, and configuration of new hardware and software

·           Identify and troubleshoot hardware, software, and network problems

·           Use of remote desktop software to help troubleshoot problems

·           Documenting, in detail, problems and solutions using Salesforce ticketing system

·           Access information from MS Word Document, Excel and Access

·           Some user training on best practice while using the hardware and software

 

2/2012 - 7/2012            In The Beginning Naturals           Rochelle, IL.

Clerk

 

·           Cashier

·           Stocking

·           Customer Service

·           Inventory/ Data Entry/Quickbooks

·           Point of Sale/Quickbooks

·           Bank Reconciliation / Quickbooks

 

 

11/2011 - 12/2012    Freelance Web and Database Developer     Rochelle, IL.

Database Developer/Administrator

 

·           Designed and maintained databases in Microsoft Access for the Northern Beekeepers Association.

·           Designed and maintained databases in MySQL for Northern Beekeepers Association.

·           Extensive use of SQL in VBA, PHP, and HTML code to retrieve information from the database

·           Troubleshoot any problems with the database

·           Involved in data storage, backing up data, and restoring data if critical problems arise

·           Web Development

 

1/2010 – 5/2010           Northern Illinois University         DeKalb, Illinois

Teacher’s Assistant

 

·           Assisted the teacher with everyday classroom duties

·           Grading

·           Helped students outside of class

 

8/2006 – 5/2008     Duck Soup Co-op               DeKalb, IL.

Retail Clerk

 

·           Customer Service

·           Stocking

·           Inventory

 

 

2010-2011       Kishwaukee College     Malta, IL.

Major: Computer Science

Ÿ         Degree Received: 2012

 

2002-2005           Northern Illinois University     DeKalb, IL.

Major: Political Science

Ÿ         Degree Received: 2005

 

1997-2001           De La Salle High School     Chicago, IL. 

 

 

 

Ÿ         Strong knowledge of: Microsoft Word, Excel, and Access

Ÿ         Strong knowledge of Windows 7

Ÿ         Experience in answering multi-line phone

Ÿ         Experience in working in and office environment with standard office hardware

Ÿ         Experience in office computer networking

Ÿ         Spanish: Intermediate

Ÿ         French: Intermediate

Ÿ         German: Intermediate